Privacy Policy
Saanvi Tech Solutions respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, when we share it, and how you can contact us about your information.
This Policy applies to saanvitechsolutions.com and communications you send to us about our services.
The business responsible for this information is [full legal name], trading as Saanvi Tech Solutions, located at [complete business address].
1. Information We Collect
The information we collect depends on how you interact with us.
Information you provide
When you submit an enquiry, request a proposal, or communicate with us, we collect the information you choose to provide. This can include:
Your name and contact details, such as email address and telephone number.
Your company name and professional role.
Your service requirements, project details, and messages.
Documents or other materials you provide to help us respond.
If you become a client, we may also need billing details, business contact information, and records relating to the services we provide.
Information collected through the website
Depending on the website’s configuration, our hosting provider and enabled tools may process technical information such as IP addresses, browser and device details, pages requested, access times, and security logs.
Please avoid sending sensitive personal information through general enquiry forms unless we specifically request it through an appropriate process.
2. How We Use Your Information
We use personal information for the purposes relevant to your interaction with us, including:
Responding to enquiries and discussing your requirements.
Preparing proposals and communicating about requested services.
Providing agreed services and customer support.
Managing invoices, payments, and business records.
Maintaining website functionality and investigating security issues.
Meeting applicable legal obligations and resolving disputes.
[If applicable: We also use website analytics to understand how visitors use our website and improve its content and navigation. Identify the analytics tools and information involved.]
Where applicable law requires consent for a particular activity, we will obtain that consent before carrying it out. We will not treat a general enquiry as automatic permission for unrelated marketing.
3. Marketing Communications
Where permitted by law and with your consent where required, we may send information about our services or relevant business updates.
You can ask us to stop promotional communications by using the unsubscribe option, where provided, or contacting [privacy email]. We may still send essential communications about a service you have requested or an existing business relationship.
4. Cookies and Similar Technologies
Our website uses [identify the cookies or similar technologies actually used] for [state their specific purposes].
The tools and providers involved are [provider names], and the relevant storage periods are [durations or a link to an accurate cookie notice].
Where required, we ask for consent before enabling non-essential technologies. You can change your choices through [describe the actual cookie settings control].
You can also manage cookies through your browser. Blocking certain cookies may affect website functionality.
5. When We Share Information
We share personal information only where there is an appropriate purpose and legal basis. Depending on the services and systems we use, recipients may include:
Website hosting and infrastructure providers.
Business email, enquiry-management, and customer-support providers.
Payment or accounting providers, where relevant.
Professional advisers who need information to advise our business.
Authorities or other parties where disclosure is required by law or necessary to establish, exercise, or defend legal rights.
Providers acting on our behalf should receive only the information needed for their work and be subject to appropriate confidentiality and data-protection arrangements.
6. International Processing
Your information is processed in India. If a provider processes information outside your country, we will follow applicable requirements for that transfer and use appropriate safeguards where required.
You can contact us for further information about the arrangements relevant to your information.
7. How Long We Keep Information
We keep personal information for as long as needed for the purpose for which it was collected, including any applicable legal, accounting, or dispute-resolution requirements.
Our retention periods are:
Enquiries that do not become projects: [Period or clear retention criteria].
Client and project records: [Period or clear retention criteria].
Invoices and accounting records: [Applicable retention period].
Website and security logs: [Period].
Marketing contact records: [Period or criteria, including how opt-outs are recorded].
When information is no longer required, we delete it or anonymise it, subject to lawful retention requirements and applicable backup-deletion schedules.
8. Information Security
We use reasonable technical and organisational measures appropriate to the information we handle to reduce the risk of unauthorised access, loss, alteration, or disclosure.
No website, storage system, or internet transmission can be guaranteed completely secure. If you believe information you have shared with us has been compromised, please contact us promptly.
9. Your Choices and Privacy Requests
You may contact us to ask about the personal information we hold about you, request correction or deletion, or raise a concern about its use.
Depending on the law applicable to your information, you may have additional rights, including rights to access information, withdraw consent, or complain to a competent authority.
Where processing relies on consent, you can withdraw that consent by contacting [privacy email or another available method]. Withdrawal does not affect processing already lawfully carried out. If particular information is needed to provide a requested service, we will explain how withdrawal may affect that service.
We may need to verify your identity before acting on a request. We will respond within the timeframe required by applicable law and explain any lawful reason why a request cannot be fully met.
10. Children’s Information
Our website and services are intended for [describe the intended audience].
If we offer a service involving children’s personal information, we will provide appropriate information about that processing and obtain parental or guardian consent where required by law.
If you believe a child has provided personal information without the authorisation required by law, contact [privacy email] so we can investigate and take appropriate action.
11. External Links and Embedded Services
Our website may link to external websites or include services operated by other providers. Interacting with those services may result in information being processed under their own privacy policies.
We encourage you to review the privacy information provided by those services.
12. Client Project Information
This Policy describes information handled for our own website and business communications.
Where we process personal information on behalf of a client as part of delivering a project, our responsibilities will also be governed by the relevant client agreement and applicable data-protection requirements.
13. Changes to This Policy
We may update this Policy when our information practices, website features, or legal obligations change.
The latest version will display an updated date. Where required, we will provide additional notice or obtain consent before making a material change to how personal information is used.
14. Contact and Complaints
For privacy questions, requests, or complaints, contact:
Saanvi Tech Solutions
Legal business name: Saanvi Tech Solutions
Email: info@saanvitechsolutions.com
Number: +91-9983000949
Please describe your concern and provide enough information for us to respond. Avoid including passwords or unnecessary sensitive information in your message.